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Store Policies

Original Artwork Return Policy

If you are not completely satisfied with your purchase from Vanessa Newell Art and would like to return the artwork for a full refund (not including the original shipping charge), please do the following:

1. Within seven (7) days of receiving the painting, email office@vanessanewell.art with your order order information and the reason for wanting to return the work. Please also provide a contact phone number in this email.

2. Repackage the artwork in the original packaging materials. The cost of return shipping is to be borne by the purchaser. If you have already disposed of the original packaging you must purchase new packaging materials to ensure the painting is return undamaged. If the painting is returned damaged a refund will not be provided.

3. Email office@vanessanewell.art to advised return shipping details and to complete the return process.

***Do not ship the artwork before contacting Vanessa Newell Art and advising your intention to return your purchase***

If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund.

Once the painting reaches Vanessa Newell Art undamaged, your return will be processed and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs) within 5 business days of your painting return.
 

Privacy Policy

This website only collects personal information for purpose of delivering your artwork purchase directly to your nominated address.

If you subscribe to our website by providing your email address, that email address will only be used for the purpose of sending Vanessa Newell Art newsletter updates.

We will not sell or give ANY of your personal information to any one else, under any circumstances.

 

Shipping Policy

Shipping costs are disclosed at time of purchase and adding to the shopping cart when completing your purchase.

Packages will be sent via a general transport courier service or Australia Post.

Works of art will be well packaged to allow for safe delivery, however transport insurance is not included.

Should you require shipping by a specialised art transport service or transport insurance, this can be arranged at additional cost to the purchase price. Please contact me directly at office@vanessanewell.art for a quote.